Customer care and service delivery

20 April 2006
18 October 2006
With Moreen Pascal

Implementing excellent customer care should be at the heart of any organisation’s service delivery strategy. The challenge, however, is how to convert a fine sounding mission statement into practical reality. Ultimately, organisations are wholly dependent on the commitment to and knowledge, skills and behaviour of their customer care and service staff. This course encourages and supports participants to improve their individual performance in these areas and by the same token to contribute to their organisation’s overall service delivery.

This course can be tailored to meet your specific needs and delivered in-house.

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